Deepest has no free tier. Every answer runs through real models that cost real money, so we charge from the first prompt. That makes it our job to be straightforward about getting your money back if it is not what you wanted.

Subscriptions: 30-day money-back guarantee

If you subscribe and it is not useful to you, email us within 30 days of your first payment and we will refund it in full. No form, no conditions about how much you used it.

The guarantee covers your first payment. Later renewals are not refundable, so cancel before a renewal date if you do not want to continue. You keep access until the end of any period you have paid for.

Credit packs: unused credits, refundable for 90 days

Buy a pack and change your mind, and we refund whatever you have not spent, for 90 days after purchase. It is proportional: if you bought the 700-credit pack for $5 and used a fifth of it, you get 80% back.

Credits you have already spent are not refundable. They bought answers from models we paid for on your behalf, and that money is gone.

You do not need to ask. Go to Settings → Billing, where any refundable pack shows the exact amount and how long is left to claim it.

Refundable and usable are different

After 90 days a pack stops being refundable, but the credits keep working. They remain usable for 1 year from purchase. Missing the refund window does not cost you the credits.

How long it takes

Refunds go back to the card you paid with, which is the only destination our payment processor allows. Most people see it in 5 to 10 business days, depending on the bank.

If your card has expired or been cancelled since you paid, the refund may fail. Contact us and we will find another way to return the money.

Abuse

We may decline a refund, or issue a partial one, where an account has breached our Terms of Service. This exists for the rare case of someone gaming the policy, not as a way out of an ordinary request, and we will tell you plainly if we ever apply it.

Asking for help

For a subscription refund, anything that failed, or a question this page does not answer, email support@deepest.app with the email on your account and roughly when you paid. A person reads it.