Troubleshooting

My prompt isn't getting a response

Try these solutions:

• Check your internet connection
• Refresh the page and try again
• Make sure you have remaining prompts in your plan
• Try selecting different models - some may be temporarily unavailable
• If using a very long prompt, try shortening it

Response is cut off or incomplete

This can happen when:

• The model reaches its maximum output length - try asking the model to continue
• A network interruption occurred - refresh and try again
• The request was cancelled - don't navigate away while responses are streaming

Model shows an error

Individual models may occasionally error due to:

• Rate limits: The model provider is limiting requests. Wait a moment and try again.
• Content filtering: Your prompt may have triggered safety filters. Rephrase your prompt.
• Model unavailable: The model may be temporarily offline. Try a different model.
• Context length exceeded: Your conversation is too long. Start a new chat.

Deepest synthesis isn't appearing

Deepest synthesis requires:

• A Pro or Business subscription
• At least 2 model responses to combine
• The Deepest synthesis feature to be enabled (check settings)

Can't log in to my account

Try these steps:

• Make sure you're using the correct email address
• If you signed up with Google or GitHub, click that option instead of email/password
• Reset your password if you forgot it
• Clear your browser cookies and try again
• Try a different browser or incognito mode

Email verification not received

If you didn't get the verification email:

• Check your spam/junk folder
• Wait a few minutes and check again
• Make sure you entered the correct email address
• Add noreply@deepest.app to your contacts
• Contact support if it still doesn't arrive

Logged out unexpectedly

This can happen when:

• Your session expired (sessions last 7 days)
• You cleared your browser data
• You logged in from another device
• A security issue was detected on your account

Simply log in again to continue. Your data is safe.

Payment failed

Common causes and solutions:

• Insufficient funds - check your account balance
• Card expired - update your payment method in Settings → Billing
• Bank declined - contact your bank or try a different card
• International transaction blocked - authorize international purchases with your bank

Subscription not showing after payment

If your subscription isn't active after payment:

• Wait a few minutes - it may take time to process
• Log out and log back in to refresh your account
• Check Settings → Billing to see your subscription status
• Check your email for a payment confirmation
• Contact support with your payment receipt if it's still not showing

How do I cancel my subscription?

To cancel your subscription:

1. Go to Settings → Billing
2. Click "Manage Subscription"
3. Select "Cancel Subscription"
4. Follow the prompts to confirm

You'll retain access until the end of your current billing period.

I was charged but didn't get prompts

This is usually a syncing issue. Try:

• Refreshing the page
• Logging out and back in
• Waiting 10-15 minutes for the system to sync
• If it's still not working after 15 minutes, contact support with your payment details

File upload not working

Check the following:

• File size is under 10MB
• File type is supported (PDF, PNG, JPG, GIF, WebP)
• You've selected models that support file analysis (vision models for images)
• Your browser allows file uploads from this site

Voice input not working

Voice input requires:

• A browser that supports the Web Speech API (Chrome, Edge, Safari)
• Microphone permission granted to the site
• A working microphone connected to your device

Check your browser settings to ensure microphone access is allowed for deepest.app.

Save as PDF creates a blank file

If your PDF is blank:

• Make sure you have a response selected/expanded before saving
• Wait for the response to fully load before saving
• Try using the "Print" option instead and save as PDF from there
• Try a different browser (Chrome and Safari work best)

Web search not returning results

Web search may not work when:

• The web search toggle is disabled in the input bar
• Your prompt doesn't require current information
• There are temporary issues with our search provider

Page is loading slowly

Try these fixes:

• Check your internet connection speed
• Clear your browser cache
• Disable browser extensions that might interfere
• Try a different browser
• If you have many chats, archive old ones to improve performance

Site not displaying correctly

Display issues can be fixed by:

• Clearing your browser cache and cookies
• Disabling ad blockers or browser extensions
• Making sure your browser is up to date
• Trying a different browser (we recommend Chrome, Safari, Firefox, or Edge)

Mobile app issues

Deepest is a web application that works in mobile browsers. For the best mobile experience:

• Use Safari on iOS or Chrome on Android
• Add Deepest to your home screen for app-like access
• Ensure you have a stable internet connection